MetroRiders.Org

We urge Metroriders to communicate directly by email or snail mail
—to State and local officials (listed below) about major policy and funding issues; and
—to Metro's Board/staff (listed below) about Metro policy, funding and operational issues

What to Say?
Be brief; generally, write no more than one page. The officials you are writing to are busy and they’d appreciate your making your major point in the first couple of paragraphs. Download sample letter.

Be respectful; your addressees have tough jobs to do. State your concerns (or pay your compliments) directly.

Give details whenever possible. Stating the facts will help.

Always ask for a response. If you’re e-mailing, supply your post office mailing address so addressees will recognize that you are a constituent.

 

Send a copy to us. mail@metroriders.org or MetroRiders.Org, P.O. Box 17781, Washington, D.C. 20036-7781.

 

Who?
Knowing to whom to communicate your view depends upon the issue.

1. State, Local Officials: Crowding/capacity issues, funding and fare increase issues should be addressed to top-level officials in the jurisdictions who appoint the members of the Metro Board of Directors and who approve subsidy payments to Metro. These jurisdictions (State of Maryland; District of Columbia; Arlington County, Fairfax County, City of Alexandria, City of Fairfax, and City of Falls Church, Virginia) collectively are called the “Contributing Jurisdictions.” These leaders ultimately decide how much annual operating subsidy to give Metro each year to supplement rail and bus fare box revenues and whether to finance the cost of needed new Metrorail cars and Metrobuses and MetroAccess.

The important addressees for these purposes are:
State, Local Officials (select your state): Maryland, DC, Virginia

 

2. Metro Board: Metro Operational Issues (system delays, service quality, conditions of facilities, fare/parking issues, etc.) should be addressed to the Metro Consumer Service staff (csvc@wmata.com) and to the members of the Metro Board of Directors:

 

Metro Board of Directors (select your state): Maryland, DC, Virginia
Snail Mailing Address:
Board of Directors
Washington Metropolitan Area Transit Authority
600 Fifth Street, NW
Washington, DC 20001

 

On all letters to the Metro Board of Directors, send a copy to the head of the Metro staff:
Mr. John A Catoe

Metro General Manager and Chief Executive Officer
Washington Metropolitan Area Transit Authority
600 Fifth Street, NW
Washington, DC 20001

 

Emails to the General Manager should be sent to John.Catoe@wmata.com

 

An email address has been established by Metro for the public to send emails to all or some of the Metro Board of Directors: BoardofDirectors@wmata.com, and the following guidance has been  provided by Metro staff as to how that email system works. 

 

“The Board gets copies of all emails or letters related to policy matters. If the email or letter requires a response, staff generally drafts the response and forwards it to the Board member for review and signature.

 

“There are times when an email or letter addresses a very specific issue or detail that does not have a policy implication. In these cases, the email or letter is sent to the appropriate staff member for research and resolution. These letters or emails are generally signed by upper level management such as the CEO, a Deputy General Manager, Assistant General Manager or Chief Operating Officer. “ 

 

NOTE:  It isn’t clear how soon that emails sent to Metro Board members are actually received by them – whether immediately upon receipt at @wmata.com or later when a draft response has been prepared for the Board member’s possible use in response. (Actual practice may vary based on individual Board member preferences.) If your email to the Board relates to an issue that is coming before the full Board or one of its Committees on a date certain, either send your email well in advance of the scheduled Board discussion or flag at the top of your email that you want Metro staff to forward your email to the Board immediately. 

 

To protect as best we can against the filtering process, MetroRiders.Org puts a cover note on our emails to the Metro Board addressed to the Metro staff: "Please forward this email to each member of the Metro Board today. Please send us a "reply" email indicating that our letter has in fact been forwarded to each Board member. Thanks"

 

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Contact State, Local Officals for Policy Issues

 

Governor Martin O' Malley
State House
100 State Circle
Annapolis, MD  21401
Phone:  (410) 974-3901
Fax:  (410) 974-3275
E-mail: governor@gov.state.md.us

 

Beverly K. Swaim-Staley
Acting Secretary, Maryland Department of Transportation
P.O. Box 548 7201

7201 Corporate Center Drive
Hanover, MD  21076
Phone: (410) 537-1001
Fax:  (410) 537-1090
E-mail: secretary@mdot.state.md.us

 

Isiah Leggett
County Executive
County of Montgomery
Executive Office Building
101 Monroe Street
Rockville, MD 20850
Phone:  (240) 777-2500
Fax:  (240) 777-2517]
E-mail:  ocemail@montgomerycountymd.gov

 

Jack B. Johnson
County Executive
County of Prince George’s
County Administration Building
14741 Governor Oden Bowie Drive, Room 1002
Upper Marlboro, MD  20772
Phone:  (301) 952-4131
Fax:  (301) 952-3784
E-mail:  jjohnson@co.pg.md.us

 

Mayor Adrian M. Fenty
1350 Pennsylvania Avenue, NW
John A. Wilson Building
Washington, DC 20004
Fax:  (202) 727-0505
Phone:  (202) 727-6263 or (202) 727-1000
E-mail:  Mayor@dc.gov

 

Gabe Klein
Director, District Department of Transportation
2000 14th Street, NW
Phone:  (202) 673-6833
Fax:  (202) 671-0127
E-mail:  ddot@dc.gov

 

Governor Tim Kaine
Office of the Governor
State Capitol
Richmond, VA  23219
Phone:  (804) 786-2211
Fax:  (804) 371-6351
E-mail:  Contact www.governor.virginia.gov/

 

Pierce R. Homer
Virginia Secretary of Transportation
202 North Ninth Street, Suite 523
Richmond, VA  23219
or P.O. Box 1475
Richmond, VA  23218
Phone:  (804) 786-8032
Fax:  (804) 786-6683
E-mail:  sectrans@governor.virginia.gov or http://www.transportation.virginia.gov/OfficeInfo/contactForm.cfm

 

Barbara A. Favola
Chair, Arlington County Board
2100 Clarendon Boulevard, Suite 300
Arlington, VA  22201-5445
Phone:  (703) 228-3130
Fax:  (703) 228-7430
E-mail:  bfavola@arlingtonva.us

 

Sharon Bulova
Chair, Fairfax County Board
12000 Government Center Parkway
Fairfax, VA 22035
Phone:  (703) 324-2321
Fax:  (703) 324-3955
E-mail: chairman@fairfaxcounty.gov

 

Mayor William D. Euille
City of Alexandria
City Hall
301 King Street
Alexandria, VA  22314
or P.O. Box 178
Alexandria,  VA 22313
Phone:  (703) 838-4500
Fax:  (703) 838-6433
E-mail:  alexvamayor@aol.com

 

Robert F. Lederer
Mayor
City of Fairfax
City Hall
10455 Armstrong Street
Fairfax, VA  22030
Phone:  703.385.7850
E-mail:  RLederer@fairfaxva.gov

 

F. Wyatt Shields
City Manager
Falls Church City Hall
300 Park Avenue, Third Floor, East Wing
Falls Church, VA  22046
Phone:  703-248-5004
Fax:  703-248-5146
E-mail:  city-manager@ci.falls-church.va.us

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Contact Metro Board of Directors for Metro Operational Issues

 

 

Jim Graham
Chairman, District of Columbia

 

Peter Benjamin
First Vice Chairman, Maryland

 

Catherine Hudgins
Second Vice Chairman, Virginia

 

District of Columbia

 

Elizabeth Hewlett
Maryland

 

Christopher Zimmerman
Alexandria, Virginia

 

 

Michael Brown
District of Columbia

 

Gordon Linton
Maryland

 

Jeffrey C. McKay
Virginia

 

Anthony R. Giancola, P.E.
District of Columbia

 

Marcell Solomon
Maryland

 

William D. Euille
Virginia